Frequently Asked Questions
Sock Information:
What is merino wool?
Merino wool is a premium, ultra-soft natural fiber derived from merino sheep. It is known for its breathability, moisture-wicking properties, and ability to regulate temperature, making it perfect for high-quality, comfortable socks.
Are Good Socks suitable for all seasons?
Yes! Good Socks are designed to keep you warm in winter and cool in summer, thanks to the natural temperature-regulating properties of merino wool.
Are Good Socks suitable for people with sensitive skin?
Absolutely! Merino wool is naturally soft and hypoallergenic, making it a great choice for people with sensitive skin.
How can I get the most out of my Socks?
To maximize the lifespan of your Good Socks, wash them in cold water on a gentle cycle and let them air dry. Avoid bleach and fabric softeners to preserve the integrity of the wool fibers.
Order and Shipping:
Do you offer international shipping?
Currently, we ship within the United States only. We hope to expand internationally soonāstay tuned!
Can I track my order once it's shipped?
Yes! Once your order is shipped, youāll receive a tracking number via email so you can monitor its progress.
Customer Support:
How can I contact customer support?
You can reach out to our team via email at support@goodsockshop.com or through the contact form on our website. Weāre here to help!
What is your return and exchange policy?
We accept returns and exchanges on items within 30 days of purchase. Each pair of socks comes with our Good Sock Guarantee! Check out our full policy on the Returns page for more details.
Bulk Orders and Gifts:
Do you offer bulk or pricing for larger orders?
Yes! For bulk orders, please contact us directly for special pricing and details.
Do you offer gift wrapping?
Not at the moment but itās coming soon!
Sustainability and Ethical Practices:
What steps do you take to ensure sustainability in your sock production?
Our socks are made in the USA using sustainable practices, including sourcing eco-friendly merino wool and minimizing waste during production.
Are your socks ethically sourced and produced?
Yes! We prioritize ethical sourcing and ensure fair working conditions throughout the manufacturing process.
Account and Loyalty:
What are the benefits of creating an account, and do you offer a loyalty program?
Creating an account allows you to track orders, save your favorite items, and earn points through our loyalty program. Points can be redeemed for discounts on future purchases!
How do I redeem my points?
Redeeming points is simple! Log into your account, view your balance, and apply your points during checkout.
What is your VIP program?
Our VIP program offers exclusive perks like early access to new drops, special discounts, and free gifts for our most loyal customers. Join today to enjoy premium benefits!
